Introduction and Acceptance

These Terms & Conditions ("Terms") govern your access and use of the website(s), forum(s), mobile application(s) and services offered by Kinetic Watts & Volts Ltd. (hereinafter referred to as "Kinetic"). By using any of our platforms, registering an account, or engaging in transactions, you ("You", "Your", or "User") agree to be legally bound by these Terms and by our linked policies. The information contained in this Website is for general information purposes only.

Eligibility

Kinetic services are available only to individuals who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents and persons otherwise incompetent to contract etc. are not eligible to use the Website.

If you are a minor i.e., under 18 years of age, or otherwise legally incompetent to enter into a contract you may not use or register for an account or independently transact on the Website. Any use of the Website or transaction by a minor shall be undertaken through and with the involvement of the minor's legal guardian, to the extent permitted under applicable law. By visiting the Company's Website or accepting these Terms of Use, you represent and warrant to Company that You are 18 years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms and applicable law. You also represent and warrant to the Company that You will use the Website in a manner consistent with any and all applicable laws and regulations.

Account Registration & Security

To access certain features, you are required to register and create an account using accurate and current information for obtaining services. Such an account is accessible by the unique username and password provided to the User by the Company when they choose to register themselves on the Website.

The said username and password should be kept highly confidential and should not be disclosed to any third Party. The user is responsible for taking the necessary steps to maintain the confidentiality of their account credentials. You agree to notify us immediately if you become aware of any unauthorised access to or use of your account or if your credentials are compromised. You agree to accept responsibility for all activities that occur under your account or password. You shall ensure that the Account Information provided by You in the Website's registration form is complete, accurate and up-to-date and shall promptly update such information where there is any change.

Privacy and Data Protection

Your personal data is collected, used, stored, and disclosed according to the Privacy Policy, which is incorporated herein by reference. The data provided to us by you during the course of usage will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. Please review it carefully before proceeding.

Fees and Charges

Browsing the Kinetic website or forum is free. Fees may apply for certain services or subscriptions subject to applicable subscription package subscribed to by You from time to time, and any changes in the applicable fees will be posted online, unless otherwise agreed or permitted under applicable law. Company reserves the right to change its Fee Policy from time to time unless otherwise specified. All fees are quoted in Indian Rupees unless otherwise specified.

Permitted Use & Intellectual Property

Kinetic grants you a limited, non-exclusive, non-transferrable and revocable license to access and use our services in accordance with these Terms for your own non-commercial purposes. You may not copy, reproduce, distribute, modify, or extract data, content or intellectual property for commercial use or resale. Automated extraction tools (e.g., bots, scrapers) are prohibited.

All content, materials, trademarks, logos, designs, text, graphics, software and other intellectual property made available through the Website or Services are owned by or licensed to the Company and shall remain the property of the Company or the respective rights holder. Except as expressly permitted under these Terms, no right, title or interest in or to such intellectual property is granted to You.

Acceptable Use

You agree not to use our services in any manner that interrupts, disrupts, damages, or impairs them in any way, or infringes upon the rights of others. All activities must comply with applicable laws. You must not introduce malware, abuse user privacy, or attempt unauthorized access.

You agree not use the Services for fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, obscene, or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.

Termination & Suspension

Kinetic reserves the right to suspend or terminate your access to the services at any time, where reasonably necessary, including where You breach these Terms, engage in unlawful or fraudulent activity, misuse the Services, or where suspension or termination is required to protect the Company, its users or the security or integrity of the Services.

Where reasonably practicable and appropriate, the Company may provide notice before suspension or termination. However, the Company may suspend or terminate access without prior notice where required to protect the security or integrity of the Services, prevent fraud or unlawful activity, or comply with applicable law.

Disclaimers & Limitation of Liability

You agree that our services are provided on an "as is" and "as available" basis. We expressly disclaim all warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose, to the extent permitted under applicable law. We are not liable for any indirect, incidental or consequential damages.

Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes arising out of or in connection with these Terms or the Services shall, subject to applicable law, be subject to the exclusive jurisdiction of courts located in Pune, Maharashtra unless otherwise agreed in writing.

1. Purpose & Scope

This Privacy Policy describes how Kinetic Watts & Volts Ltd. (hereinafter referred to as "Kinetic"), a company incorporated and existing under the laws of India and having its registered office at D1 Block, Plot No 18/2, Chinchwad, Pune-411019, Maharashtra is committed to protecting the privacy of its users (hereinafter referred to as "You", "Your" or "User") and has provided this privacy policy statement (the "Privacy Policy") to familiarize You with: the manner in which Company collects, processes, uses, stores and discloses your personal data when you visit our website or use our products and services (collectively, the "Services").

This Privacy Policy applies to personal data processed by Kinetic in connection with the Services and is intended to explain how and why your personal data is processed and the rights available to you under applicable data protection laws.

2. Data We Collect

Depending on your interaction with Kinetic and the Services you use, Kinetic may collect the following categories of personal data:

2.1 Personal and Contact Information
Kinetic may collect a variety of Personal Information, including but not limited to your name, residential or correspondence address, email address, telephone/mobile number and other contact details. You are requested to ensure that Your contact information and preferences are accurate, complete and up to date by logging into Your Account.

2.2 Transaction and Service Information
Kinetic may collect information relating to test rides, bookings, purchases, orders, payments, billing, vehicle registration, servicing, subscriptions and other transactions with Kinetic.

2.3 Identification and Verification Information
Where required for a particular transaction, service or legal/regulatory requirement, Kinetic may collect identification and verification information and documents, including information contained in government-issued identification documents.

2.4 Technical and Usage Information
Kinetic may automatically collect certain technical and usage information when you use our website or Services, such as your IP address, browser type, operating system, device information, usage information and cookie identifiers.

3. How We Use Personal Data

We may process your personal data for the following purposes:

• Register and manage your account;
• Process test-ride requests, bookings, purchases, orders, payments, billing and vehicle registration;
• Provide, administer and improve our products and Services;
• Provide customer support and respond to your queries and requests;
• Provide subscription-based services, including charging-related features, where applicable;
• Communicate with you regarding your transactions, bookings, services, account or other requests;
• Comply with applicable legal, regulatory and statutory obligations if any;
• Maintain the security, integrity and functionality of our website and Services;
• Analyse usage and improve our products, Services and customer experience; and
• Send promotional and marketing communications where permitted by applicable law and, where required, based on your consent.

4. Sharing of Personal Data

Kinetic may share your personal data, where necessary and in accordance with applicable law, with the following categories of recipients:

• Third-party service providers and processors providing services such as payment processing, hosting, technology, analytics, customer support and other business support services;
• Financial institutions, financing partners and insurance partners, where relevant to your purchase, financing or insurance requirements;
• Dealers, distributors and other business partners involved in providing products or Services to you;
• Government authorities, regulators, law enforcement agencies and other statutory authorities where disclosure is required or permitted under applicable law;
• Regional transport authorities or other relevant authorities for vehicle registration and related statutory processes;
• Telecom or connectivity service providers where required for connected vehicle or other connectivity-related features; and
• Affiliates, professional advisers or other relevant parties in connection with a merger, acquisition, restructuring, sale of assets or other corporate transaction.

Kinetic may use aggregated or anonymised information for analytical, statistical, research and business purposes where such information does not identify an individual.

5. Data Retention

Kinetic retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide the relevant Services, to comply with applicable legal, regulatory, accounting or tax requirements, or to establish, exercise or defend legal claims.

When personal data is no longer required for the applicable purpose or is not otherwise required to be retained under applicable law, we will delete or anonymise it in accordance with our applicable data retention practices.

6. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, use, disclosure, alteration, loss or destruction.

While Kinetic takes reasonable measures to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

7. Children's Privacy

Kinetic Services are not intended to knowingly collect personal data from children. We do not knowingly solicit or collect personal data from individuals under 18 years of age except where permitted and processed in accordance with applicable law.

If we become aware that personal data of a child has been collected in circumstances contrary to applicable law, we will take reasonable steps to address such data in accordance with applicable legal requirements.

8. Cookies and Similar Technologies

Kinetic uses cookies, pixels and similar technologies to enable essential website functionality, analyse website performance, enhance user's browsing experience and, where applicable, support personalisation and advertising.

Essential cookies are necessary for the website to function and cannot be disabled through Kinetic's Cookie Settings. Optional cookies may be used for the purposes described in our Cookie Policy.

You may accept, reject or manage optional cookies through the "Cookie Settings" option available on our website, subject to the functionality provided by the website and applicable law.

9. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to:

• Obtain information about your personal data and its processing;
• Request correction, completion or updating of inaccurate or incomplete personal data;
• Request erasure of personal data where permitted by applicable law;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding the processing of your personal data;
• Exercise any other rights available to you under applicable data protection laws.

Requests relating to your personal data or withdrawal of consent may be made through the contact details provided in this Privacy Policy. Kinetic may need to verify your identity before processing certain requests.

10. Privacy and Grievance Contact

If you have any questions, concerns or grievances regarding this Privacy Policy or the processing of your personal data, or if you wish to exercise your applicable rights, you may contact us at:

Email: info@kineticev.in (for customer communications). Users may receive an automated response from info@kineticelectric.in
Address: Kinetic Innovation Park, D-1 Block, Plot no. 18/2, H.K. Firodia Road, MIDC, Chinchwad, Pune – 411 019

We will address requests and grievances in accordance with applicable law and our applicable procedures.

11. Updates to this Privacy Policy

Kinetic may update this Privacy Policy from time to time to reflect changes in our Services, data processing practices or applicable law.

Where appropriate, we will provide notice of material changes through our website or other appropriate communication channels. Where consent is required for any new processing activity, we will obtain such consent in accordance with applicable law.

12. Limitation of Liability

To the extent permissible under applicable law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of or in connection with this Privacy Policy.

13. Governing Law, Jurisdiction and Dispute Resolution

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. The courts at Pune, Maharashtra shall have the exclusive jurisdiction. Subject to applicable law and any rights or remedies that cannot lawfully be excluded or restricted, any dispute arising out of or in connection with this Privacy Policy shall, to the extent legally capable of being referred to arbitration, be referred to and finally resolved by a sole arbitrator appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996, in English language, and the seat of arbitration shall be at Pune, Maharashtra. The Award passed by the Arbitrator shall be final and binding on the Parties, to the extent permissible under applicable law.

Nothing in this Clause shall prevent You from exercising any statutory rights or remedies available to You under applicable data protection laws or other applicable law.